TERMS AND CONDITIONS
1. ORDER CONFIRMATION
By accepting these terms and conditions, as well as by confirming the customer's order, a written and binding agreement arises between the parties. After order completion on LLACOPENHAGEN.DK, the customer will automatically receive a confirmation of the purchase. In case of errors or defects in the item, LLACOPENHAGEN.DK reserves the right NOT to send the item to the customer, and thus cancel the order.
The customer's order amount will be deducted once the order is shipped.
2. AGE LIMIT
If the customer is under 18 years of age, permission must be obtained from parents or another legal guardian.
LLACOPENHAGEN.DK accepts Dankort, VISA / Dankort, VISA Elektron, Mastercard, Maestro, and MobilePay. If a payment is made with a Debit or Credit card, the customer at LLACOPENHAGEN.DK must enter all necessary information on the card and the security code in the case of a transaction with 3D Secure. All information is sent securely to LLACOPENHAGEN.DK, using SSL (Secure Socket Layer) and an encrypted connection. This prevents any unknown and irrelevant sources from accessing the customer's information. LLACOPENHAGEN.DK does not store the customer's card information after the transaction. If payment is made via PayPal, the customer can securely transfer money for the transaction, and this is also done with SSL (Secure Socket Layer) and an encrypted connection.
All prices include Danish VAT. The prices are without shipping or other services that LLACOPENHAGEN.DK may offer. LLACOPENHAGEN.DK reserves the right to change prices at any time. At LLACOPENHAGEN.DK, prices can be seen in the following currency: Danish Kroner (DKK).
4. LOCAL IMPORT TAXES
Attention is drawn to local import duties that depend on country and region. These fees are paid by the customer.
5. RIGHT OF WITHDRAWAL
An item can be returned within 14 calendar days of receipt. If the right of withdrawal is to be used, the item must be returned in original packaging.
All returned goods that do not meet the above requirements will be rejected by LLACOPENHAGEN.DK. Please note that the customer is responsible for keeping the postal receipt on the return shipment until the item has been exchanged or refunded by LLACOPENHAGEN.DK. Return costs are paid by the customer.
For returns of orders that have been sent with free shipping, a fee of DKK 42 is charged, which corresponds to the shipping costs.
If the customer wants to exchange an item for another color or size, this can be done by placing a new order and sending the old one back. Then LLACOPENHAGEN.DK refunds the old order incl. shipping costs.
For returns that require collection at post offices or parcel shops, a fixed fee of DKK 40 is charged.
The right of withdrawal cannot be exercised for products that are custom-made, customized, or heat stamped.
When purchasing initials "Æ, Ø, Å", LLACOPENHAGEN.DK allows to replace "Æ" with "AE", "Ø" with "O" and "Å" with "A", respectively.
6. RIGHT OF COMPLAINT
All products from LLACOPENHAGEN.DK are delivered with a 24-month warranty. However, it is expected that the complaint will be made within a reasonable time after the error has been established. This warranty includes fabric defects, manufacturing defects, and other processing-related defects. The right of complaint does not apply to defects caused by ordinary wear and tear. In case of complaints, please contact customer service under "Contact Us", or write a message in our live chat, where we are available 24 hours a day, 7 days a week. The entire amount in question is returned incl. any shipping costs.
LLACOPENHAGEN.DK sends packages with PostNord, GLS or DAO365 within Denmark, as well as PostNord, FedEx or DHL to all international destinations. All shipments are insured, and Track & Trace information is e-mailed to the customer when the item is shipped from LLACOPENHAGEN.DK.
Shipping times are as ordinary service in Europe 1-3 working days, and as ordinary service outside Europe 3-5 working days. LLACOPENHAGEN.DK disclaims any responsibility for any delay in customs proceedings outside the EU.
Shipping costs vary from country to country. The prices in question will appear in the check-out flow when the customer places an order.
LLACOPENHAGEN.DK reserves the right to charge additional shipping costs to customers who order many items on the same order.
8. PERSONAL INFORMATION
At LLACOPENHAGEN.DK, we treat the customer's information with great respect and integrity. No information will be passed on to third parties.
9. BUSINESS DETAILS
LLACOPENHAGEN.DK Is the official online store.
LLA Copenhagen ApS is subject to Danish law and is registered in Denmark at the following address:
Bryggervangen 76, kld. Th., 2100 København Ø
LLA Copenhagen ApS
CVR No.: 39873532
10. CONTACT INFORMATION
You can find the contact formula under "CONTACT US"
Our customer support team is ready to answer your questions as soon as possible. Usually we respond within 30 minutes.